Queensland Museum Network sites are operating in line with Queensland Government measures where only fully vaccinated visitors (16 years and older) can attend Government-owned museums from 17 December. Learn more.

Submit a compliment, complaint or feedback

At Queensland Museum Network, we value and appreciate feedback to help us improve our business. Complaints may be made using any of the methods outlined below, however customers are encouraged to submit their complaint online.

Online

You can provide feedback, give compliments and complaints online using our web form

In person

You can also talk directly to our Front of House supervisors and managers or our Operations Managers at every campus.

By phone

Please contact us during business hours and advise that you wish to make a complaint.

In writing

Please send your correspondence to PO Box 3300 South Brisbane BC QLD 4101. You may address your letter to the Queensland Museum Network Directorate.

Social media

You can contact us directly through our social media channels on Facebook, Twitter and Instagram.

You can read our complaints management policy and procedure (67 KB) pdf document icon for more information.

To view Queensland Museum customer complaints data please visit the Open Data Portal.