Museum provides gold standard in customer service

02 July 2010

The Workshops Rail Museum at duskThe Workshops Rail Museum in North Ipswich has recently become the first museum in Australia to receive gold level accreditation as an AussieHost certified service provider.

The AussieHost program is a nationally recognised customer service training program for the tourism and hospitality industry.

All staff from The Workshops Rail Museum participated in the one day course in May which focused on customer relations, service and interpersonal communication skills.

Director of The Workshops Rail Museum Andrew Moritz said this training was part of the Museum’s ongoing commitment to providing excellent customer service.

“We believe in providing each visitor with the very best experience, which extends beyond our exhibitions and events to the interactions that they have with our staff,” Mr Moritz said.

“Everyone took part in the training as both our front of house and office staff contribute to the quality of the product we provide and the service that visitors receive.”

To be accredited as a Gold AussieHost business, over 90% of staff must attend and complete training.

The Workshops Rail Museum opened in 2002, and tells the story of rail in Queensland through 16 interactive exhibition zones, Behind the Scenes Tours of Queensland Rail’s active heritage workshops, and an annual program of Steam Train excursions, events and exhibitions.

The Workshops Rail Museum is part of the Queensland Museum and is winner of Australian and Queensland Tourism Awards for Heritage and Cultural Tourism.

For further information, steam train bookings and ticket prices, phone (07) 3432 5100 or visit www.theworkshops.qm.qld.gov.au.

Media Contact: Glenn Price 3432 5100 or 0407 128 995