Frequently asked questions

Are you open?

Yes! In line with the Roadmap to easing Queensland’s restrictions The Workshops Rail Museum is open.

Have things changed? What can I expect when I visit?  
The health, safety and wellbeing of our visitors, volunteers and staff is our highest priority.  

We have developed a COVID-Safe Plan in accordance with mandated requirements of Queensland Health.

Things will be a bit different when you visit:   

  • Visitor numbers are capped in accordance with government guidelines.
  • Contact information is required for all visitors upon entry.
  • If you are unwell, we ask you not to enter and to please come back when you are feeling better.
  • Pack lightly and bring a water bottle, our cloakrooms and our water bubblers are closed at the moment.
  • We'll have signage and alcohol-based hand sanitisers available to help you practice social distancing and good hygiene.
  • Some displays and exhibits might be closed. Thank you for understanding.
  • We can only let a few people into our bathrooms at once. Please be patient and give priority to people with special needs.
  • Please follow the directions of our friendly staff. They are here to help and keep you safe.

Stay up to date with the latest COVID-19 information by visiting:     

Visitors with access needs 
If you experience difficulty communicating with staff due to social distancing barriers, please let us know and we will move to an alternate position for communication whilst maintaining social distancing requirements. 

Have your opening hours changed?  
The Workshops Rail Museum is open from 9:30am until 4pm. You can buy tickets at the museum or you can pre-book online.

What will be open?  
Everything is open except entry into the Guard's Van in our Moving Goods exhibition, and the carriage on Platform 9. Unfortunately we are not able to provide guided tours at this time.

I’ve booked my tickets online, why do I have to give you my contact details? 
It’s the law.  

During the public health emergency in relation to coronavirus disease (COVID-19), The Workshops Rail Museum is considered a restricted business.  

In accordance with the Restrictions on Businesses, Activities and Undertakings Direction (No.2) anyone operating a restricted business is required to keep contact information about all visitors and staff for contact tracing purposes for a period of 56 days. 

This information must include name, address, mobile phone and the date/time period of patronage. 

No contact form, no entry.  

We have made it easy by creating an online Contact Form accessible via QR code, which can be scanned on arrival. If you do not have a device to scan the QR code, a paper form can be provided to you.

How will Queensland Museum Network keep my contact information safe?  
Queensland Museum Network takes privacy very seriously.   

We respect your rights and adhere to a strict privacy policy in accordance with the Information Privacy Act 2009 (Qld).  

For more information, read our Privacy Policy or contact us at privacy@qm.qld.gov.au.  

In accordance with the Restrictions on Businesses, Activities and Undertakings Direction (No.2) the information you provide on the Contact Form will only be used for contact tracing purposes.  

Contact Forms will be stored securely and destroyed after 56 days or as otherwise mandated by Queensland Health.  

Help! I can’t print my tickets
No printer? No problems! Just show us your tickets on your mobile device.  

Please note, we need to scan the barcode on each ticket for entry.  Please have your mobile device ready for a speedy check-in.

Do I need to book a ticket to eat in Trackside Cafe?
No. The Trackside Café is open for dine-in with capacity limits. Access is via the Ticket Office, and you will need to complete a Contact Form.

Are you accepting cash?
While we do accept cash, our preferred method of payment is via EFTPOS, Mastercard or Visa.  

How are you monitoring capacity? 
 
In accordance with our COVID-Safe Plan, capacity to The Workshops Rail Museum is limited.  

All spaces including galleries, amenities and the shop have clear signage to advise visitors of the capacity limits. Please follow the signs.  

Our staff monitor capacity limits within The Workshops Rail Museum regularly.  

Is cloaking available?  
No, please pack lightly.  

Can I visit in a group?   
Absolutely. We just ask that you maintain social distancing – both within your group and with others.  

Tickets to The Workshops Rail Museum are capped at six per person. 

If you would like to book for a larger group, call us on (07) 3432 5100.

What support is The Workshops Rail Museum providing for vulnerable people?   
The Workshops Rail Museum is dedicated to ensuring that all visitors have an enjoyable experience.   

We are here to help. If you experience difficulty communicating with staff due to social distancing, or if you require help completing the Contact Form please let our staff know so we can assist.   

Learn more about access and inclusion here.  

Can I host an event at The Workshops Rail Museum?    
Yes – we’d love to host you!  

For more information, visit our Venue Hire page, or email info@theworkshops.qm.qld.gov.au