All visitors are required to wear a mask at The Workshops Rail Museum and Queensland Museum. Children under 12 years and people affected by a medical condition or disability are exempt. Learn more.

Frequently asked questions

What are your opening hours?

We’re open 9:30am to 4pm every day except Good Friday, ANZAC Day, Christmas Day and Boxing Day. You can purchase your ticket on arrival at the museum or pre-book online. In line with the Queensland Government regulations, all visitors must check in using the Check In Qld App.


Do I need to wear a mask to visit the museum? 

In line with Queensland Government regulations, all visitors are required to wear a mask in all museum buildings when there is a mask mandate in place. Children under 12 years and people affected by a medical condition or disability are exempt. Learn more. Outside of these mandates, masks are not mandatory, but wearing a mask is recommended in situations where you may not be able to maintain physical distancing.


Tickets & Bookings

Do I need a ticket to visit the museum?

Yes and you can either purchase at the museum when you arrive, or pre-book online. If you are an Annual Pass holder, simply show your Annual Pass card when you arrive for free entry.


Can I get a refund on my ticket? 

We support flexible ticketing. If you no longer feel comfortable visiting an exhibition or event, please contact our ticketing provided QTIX on 136 246 to arrange for a refund.   


Why do I have to give you my contact details? 

During the public health emergency in relation to coronavirus disease (COVID-19), Queensland Museum is considered a restricted business.  In accordance with the Chief Health Officer's Restrictions on Businesses, Activities and Undertakings Direction anyone operating a restricted business is required to keep contact information about all visitors and staff for contact tracing purposes for a period of 56 days.  This information must include name, address, mobile phone and the date/time period of patronage. All visitors must check in via the Check In Qld App prior to entry. 



Do I need to print my ticket or can I show my ticket on my mobile?

Please bring your ticket on your mobile device to assist with limiting contact. Please note, we need to scan the barcode on each ticket for entry. Please have your mobile device ready for a speedy check-in.

 

Visiting

How long can I stay during my visit? 

You’re welcome to stay until 4pm when our doors close. 

Have things changed? What can I expect when I visit?

The health, safety and wellbeing of our visitors, volunteers and staff is our highest priority. We have developed a COVID-Safe Plan in accordance with mandated requirements of Queensland Health.

Things will be a bit different when you visit:   

  • Visitor numbers are capped in accordance with government guidelines.
  • Check in using the Check In Qld app.
  • If you are unwell, we ask you not to enter and to please come back when you are feeling better.
  • Pack lightly our cloakrooms are closed at the moment.
  • We'll have signage and alcohol-based hand sanitisers available to help you practice social distancing and good hygiene.
  • Some displays and exhibits might be closed. Thank you for understanding.
  • Please follow the directions of our friendly staff. They are here to help and keep you safe.
  • Stay up to date with the latest COVID-19 information by visiting Queensland Health 


Visitors with access needs

If you experience difficulty communicating with staff due to social distancing barriers, please let us know and we will move to an alternate position for communication whilst maintaining social distancing requirements. 


Are you accepting cash?

Yes, however we prefer cashless payments at our shop and Cafe, so please bring a contactless bank card.


How are you monitoring capacity?  

In accordance with our COVID-Safe Plan, capacity to the museum is limited. Our staff monitor capacity limits within museum regularly.  


Here are a couple of the things we are doing to protect you:

  • Cleaning frequently touched areas and surfaces regularly, and encouraging good hygiene practices for all visitors
  • Providing hand sanitiser stations


Annual Pass Holders

How do I become an Annual Pass holder?

Sign up here to enjoy a year’s worth of exclusive benefits and more on our Annual Pass page.


I’m an Annual Pass holder, do I need to book a ticket to visit the museum?

We have a reserved ticket allocation for our valued Annual Pass holders to visit the museum so there is no need to pre-book your visit. Simply arrive at the museum and show your valid Annual Pass card for entry.